Where do I apply the discount code?

You may apply the discount code at checkout 

Why is the discount code not working?

If the discount code is not working, the offer may have expired.

Is shipping free?

Shipping is free on orders over $100

Can I return an Item?

Customer satisfaction is our number one priority, if you are not satisfied with an item please email us at sales@lumascents.com. You may visit our Returns & Exchanges page for more information.

Do you ship out of Canada?

We are not currently shipping out of Canada at the moment.

How long does it take to process an order?

It may take 24-48 hours to process an order.

How can I track my package? 

Depending on the courier you choose, you will be provided a tracking number to track your package.

What payment methods do you accept?

We accept most major credit cards, debit cards and other forms of online payments.